Shipping policy

At Kidorays, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines how we handle shipping, delivery times, and other relevant details for your orders placed through our website.

Shipping Regions

We currently deliver in Lebanon.

For inquiries about shipping to other regions example the Gulf or worldwide please contact us at kidorays@gmail.com.

Processing Time

Orders are processed within 1-2 days inside Beirut and 3-5 business days outside Beirut (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped. International shipment is assigned by the courier. Details will be provided after checkout.

In rare cases of high order volumes or unforeseen delays, processing times may extend slightly. If there is a significant delay, we will notify you via email.

Shipping Methods and Delivery Times

Standard Shipping:

Estimated Delivery Time: 1-5 business days

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to check the status of your shipment.

Missed or Failed Deliveries

If delivery attempts fail due to incorrect address details provided by the customer or an unavailable recipient, additional steps may be required for re-delivery. Please ensure that all shipping information is accurate when placing your order.

Damaged or Lost Packages

If your package is lost or damaged during transit, please notify us immediately at kidorays@gmail.com. We will work with our courier partners to resolve the issue as quickly as possible.